SHIPPING COSTS & PAYMENT

1. DELIVERY METHODS

1.1 Standard delivery

• We ship our goods with the service provider DHL in Germany and in other EU countries. You can place an order from other countries also but we deliver only in EU countries.

• DHL delivers directly to your door. Of course, you can also enter any other delivery address, including a post office or parcel shop.

• Caution! The standard delivery is NOT temperature-monitored. If you order our chocolates or other temperature-sensitive goods that react directly to heat or cold or to indirect, temperature-induced changes, make sure that the package is not exposed to extreme temperatures for too long after delivery to the desired delivery address.

1.2 Exceptions to the standard delivery

• We also offer products that are not shipped by us, but by the manufacturer or official dealer of the products: EcoFurn furniture, Kirami bathing tub and accessories, Lumoava & Moomin jewelry from Saurum and Sirokoru jewelry. This is always mentioned on the product page.

• The manufacturer / dealer who sends the products can use logistical services other than DHL.

• After placing your order, we will forward your shipping details to the manufacturer / dealer in question, who will then send you the products. The information will only be used for shipping the products in question and will not be passed on to third parties. See our privacy policy (LINK).

2 DELIVERY COSTS

2.1 Standard delivery costs

In Germany

In other EU countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Customers in Switzerland have the possibility to use a German delivery address via meineinkauf.ch. To do this, you must register there and provide the delivery address of meineinkauf.ch, as well as your assigned email address, when you place your order with us. For a small fee and shipping costs meineinkauf.ch will forward your order to you in Switzerland. Please note the conditions for forwarding, for example pet food is excluded from shipping to Switzerland. We are not in any connection with meineinkauf.ch and do not assume any guarantee or liability. In addition, we point out that the delivery time may be extended by the detour via a third-party supplier.

2.2 Exceptions to the standard shipping costs

3 DELIVERY TIMES

3.1 Standard shipping times with DHL

3.2 Exceptions to standard delivery time

3.3 Information on the calculation of the delivery date

The period for delivery begins when payment is made in advance by bank transfer on the day after the payment order has been placed with the transferring bank or, for other payment methods, on the day after the contract has been concluded and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.

3.4 Information about delivery times

If you order several items from us within the scope of an order, for which different delivery times apply, we will send the goods in several partial shipments depending on availability, for which the delivery times specified for the respective item apply. There are no additional shipping costs.

In the table below you will find the delivery times for shipping to other countries, which you have to add to the delivery time specified for the respective article.

ECOFURN furniture:

KIRAMI hot tubs & accessories:

LUMOAVA and MOOMIN Jewelry by Saurum, Sirokoru jewelry

4 PAYMENT METHODS

You can pay via following payment methods:

• Klarna (Germany & Austria): Invoice & installment (in Germany only)
  
  
• Prepayment: You will receive an E-mail with the order and our bank details. Transfer the sum to our account in your net bank. After we have confirmed the payment we will send your order.
  
  
• Direct Debit: Debit or credit payment. Fill your IBAN number or credit card details.
  
  
• Paypal: sign in to your Paypal account and pay according to the Paypal instructions.
  
  
• Credit Card: MasterCard, Visa or American Express.