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SHIPPING COSTS & PAYMENT

1. DELIVERY METHODS

1.1 Standard delivery

• We ship our goods with the service provider DHL in Germany and in other EU countries. You can place an order from other countries also but we deliver only in EU countries.

• DHL delivers directly to your door. Of course, you can also enter any other delivery address, including a post office or parcel shop.

  • Caution! The standard delivery is NOT temperature-monitored. If you order our chocolates or other temperature-sensitive goods that react directly to heat or cold or to indirect, temperature-induced changes, make sure that the package is not exposed to extreme temperatures for too long after delivery to the desired delivery address.

 

1.2 Exceptions to the standard delivery

• We also offer products that are not shipped by us, but by the manufacturer or official dealer of the products: EcoFurn furniture, Kirami bathing tub and accessories as well as Lumoava & Moomin jewelry from Saurum. This is always mentioned on the product page.

• The manufacturer / dealer who sends the products can use logistical services other than DHL.

• After placing your order, we will forward your shipping details to the manufacturer / dealer in question, who will then send you the products. The information will only be used for shipping the products in question and will not be passed on to third parties. See our privacy policy (LINK).


2 DELIVERY COSTS

2.1 Standard delivery costs

In Germany

Delivery costs

Standard delivery until 49,99 € purchase

4,99 €

Standard delivery starting from 50,00 €

0 €

 

In other EU countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery costs

Standard delivery until 199,99 €

11,99 €

Standard delivery starting from 200,00 €

0 €

 

2.2 Exceptions to the standard shipping costs

Product

Shipped in

Delivery costs

EcoFurn furniture

Germany

7 €

Kirami hot tubs & accessories

Germany

Different products have different delivery costs which are mentioned in the product page and are seen in the cart

Lumoava & Moomin Jewelry by Saurum

All EU countries

Free of charge



3 DELIVERY TIMES

3.1 Standard shipping times with DHL

Country

Delivery time

Germany

3-5 work days

Other EU countries

5-9 work days

 

3.2 Exceptions to standard delivery time

Product

Shipped in

Delivery time

EcoFurn furniture

Germany

7 work days

Kirami hot tubs & accessories

Germany

10-20 work days

Lumoava & Moomin Jewelry by Saurum

All EU countries

3-14 work days

 


3.3 Information on the calculation of the delivery date

The period for delivery begins when payment is made in advance by bank transfer on the day after the payment order has been placed with the transferring bank or, for other payment methods, on the day after the contract has been concluded and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.


3.4 Information about delivery times

If you order several items from us within the scope of an order, for which different delivery times apply, we will send the goods in several partial shipments depending on availability, for which the delivery times specified for the respective item apply. There are no additional shipping costs.

In the table below you will find the delivery times for shipping to other countries, which you have to add to the delivery time specified for the respective article.

 

ECOFURN furniture:

Country

Additional maximum duration in days

Germany

5

 


KIRAMI hot tubs & accessories:

Country

Additional maximum duration in days

Germany

15

 


LUMOAVA and MOOMIN Jewelry by Saurum

Country

Additional maximum duration in days

Austria

9

Belgium

9

Bulgaria

9

Chech Republic

9

Croatia

9

Estonia

9

Finland

0

France

9

Germany

11

Greece

9

Hungary

9

Ireland

9

Italy

9

Latvia

9

Lithuania

9

Luxembourg

9

Malta

9

Netharlands

9

Poland

9

Portugal

9

Republic of Cyprus

9

Romania

9

Slovakia

9

Slovenia

9

Spain

9

Sweden

9

 

4 PAYMENT METHODS

You can pay via following payment methods:

  • Klarna (Germany & Austria): Invoice & installment (in Germany only)

  • Prepayment: You will receive an E-mail with the order and our bank details. Transfer the sum to our account in your net bank. After we have confirmed the payment we will send your order.

  • Direct Debit: Debit or credit payment. Fill your IBAN number or credit card details.

  • Paypal: sign in to your Paypal account and pay according to the Paypal instructions.

  • Credit Card: MasterCard, Visa or American Express.


 


* Applies to standard deliveries in Germany. For delivery times to other countries and information on calculating the delivery date, see here

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